Shipping Policy & FAQs

Shipping

All products will ship within 2-5 business days. All prints are packaged in a clear plastic sleeve and may include a cardboard pad for extra protection. All products are shipped in an eco-friendly, biodegradable, “no-bend” envelope. Large orders may be shipped in a box.

Shipping is free on orders over $20! All orders are tracked and customers will receive a tracking number once their order is fulfilled. We currently only ship within the U.S. 

Returns

We do not accept returns of purchased items, but if your item is damaged in transit or the order is incorrect, please contact us within 3 days of receiving the package with photographs of the damaged item(s) so we can help you. We want to make sure you're completely satisfied with your order! 

Contact

If you have any questions, comments, or concerns, please do not hesitate to contact us at info@artbyeac.com. We will respond within 24 hours, Monday-Friday. 

FAQs

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

 

I don't live in the U.S. Can I order something from your store?

Unfortunately, at this time we only ship within the United States. Please check back for updates regarding shipping.