The new Christmas collection is live! | Free shipping on U.S. orders over $30

Shipping Policy & FAQs

Processing Time

All products will ship within 3-5 business days unless otherwise specified on website. Orders will ship in a no-bend envelope, poly mailer or box. Some large orders may ship in two separate packages; in this case the customer will receive two separate tracking numbers. 

Shipping Costs

Shipping is free on U.S. orders over $30! We currently ship to the US and Canada only. International shipping is charged according to available rates, weight of items ordered and the package's destination. Please note that the USPS First Class Mail shipping option does not including a tracking number. 

Expedited Shipping

For all orders, customers have the option to purchase expedited shipping. Please note that purchasing expedited shipping will affect the number of days it takes for a package to reach you once it has been shipped. It does not affect the processing time (3-5 business days). 

International Shipping

We currently ship to the US and Canada. For international orders, the customer is responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. 

Returns

We do not accept returns of purchased items, but if your item is damaged in transit or the order is incorrect, please contact us within 3 days of receiving the package with photographs of the damaged item(s) so we can help you. We want to make sure you're completely satisfied with your order! 

Contact

If you have any questions, comments, or concerns, please do not hesitate to contact us at info@artbyeac.com. We will respond within 24 hours, Monday-Friday. 

FAQs

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors' in case the courier left the package with them

 

I don't live in the U.S. Can I order something from your store?

At this time we ship to the US and Canada only. Please check back for updates regarding international shipping. 

 

Why didn't I receive an order confirmation?

Unfortunately, order confirmations sometimes end up in customers' spam or promotions inbox. Please check there first and get in touch if you still don't see your order confirmation!